Summary
THE NORTH East of England is widely regarded as the "contact centre capital of the UK" and with the wide variety of positions on offer, many companies suffer from staff moving from job to job in search of better pay, opportunities or conditions of employment.
There are more than 50,000 people employed in the contact centre business within the North East alone and despite the current economic climate, the industry boasts a staff growth of around 5% each year. However, one of the most expensive costs to the business is the 20% to 30% staff attrition rate which many contact centres cite as their biggest problem.See the full content of this document
Extract
Keeping Staff Happy ; Turnover Problems Addressed
One Sunderland-based business is now offering support services to the contact centre industry in a bid to stem t...
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