Summary
A Newcastle call centre has published a report on the perceived differences between contact centres in the UK and offshore.
Convergys, which employs 600 people in Newcastle and has bases around the world, found consumers in the survey say UK-based call centre agents are more likely to be "condescending and/or stubborn" than those in offshore centres.See the full content of this document
Extract
Clients Prefer a Uk Call Centre
But almost 60% of consumers said they would pay more to deal with a UK agent.
Nearly half of those sur...See the full content of this document
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