Summary
British Airways had the worst missing luggage performance among major European airlines last year.
BA mishandled 23 bags per 1,000 passengers in 2006, the worst of the 24 airlines in the Association of European Airlines. BA admits its performance is not acceptable and apologised to customers.See the full content of this document
Extract
Ba Worst for Lost Luggage
Bomb gone
Hundreds of families today returned to their homes after bei...See the full content of this document
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